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Any customer or property owner who feels that the surface water service charge as set forth in VMC 14.09.060 for their property has been incorrectly computed or applied, and/or that credits have not been properly granted may petition, in writing, to the director for a review of said computations, application or credit. The petitioner shall provide drawings and calculations demonstrating the factual basis of the claimed error in the service charge.

If not satisfied with the determination of the director, the petitioner may appeal to the hearing officer in accordance with the provisions of Chapter 14.20 VMC. Any credits authorized by the appeals process shall only be applied toward billings subsequent to the date the appeal is filed. (Ord. M-4359 § 3, 2021; Ord. M-4022 § 48, 2012; Ord. M-3145 § 1, 1994)