A. “Curb service” entitles the customer to have one or more carts picked up once per month, every other week or once per week within zero to five feet of the curb or street edge of his or her property, or within zero to five feet of an alley if one is available.

Any customer on curb service may leave at the curb, public street edge or alley an extra can or cans, bags or bundled materials (in addition to his/her regular service). Such extra can(s), bags or bundled materials, not exceeding 65 pounds for each item, shall then be picked up along with the first cart for an additional charge listed in the schedule of charges.

B. A residential customer who desires to have his or her solid waste carried out by the collector from a place on his or her property other than the curb or public street may arrange to have carryout service. Any customer on carryout service may leave one or more garbage carts at any consistent and reasonably accessible place on his or her property, so long as it does not require the collector’s employees to enter a building or go behind a gate.

Any customer on carryout service may contact the collector to have extra cans or boxes, bagged or bundled materials not exceeding 65 pounds each carried out along with the regular cart service. The customer shall pay an additional charge as listed in the schedule of charges.

C. Any residential customer who is eligible under statutes and regulations to receive United States Department of Agriculture food stamps, and who is also disabled by reason of age or otherwise so that he or she is physically unable to carry the garbage cart to the curb, may apply, on a form to be prepared by the collector and approved by the city, for HELICO service (handicapped or elderly low-income service). If the collector finds he or she is qualified, he or she shall be entitled to have one garbage cart picked up each week, every other week or monthly from any consistent and reasonably accessible place on his or her property. The collectors, if necessary, shall go through a gate to render such service. Additional cans may be picked up for additional charges listed in the schedule of charges (residential). In any household which is financially qualified for HELICO service, persons shall be deemed disabled by reason of age if all adult persons are over 61 years of age. Persons who qualify for HELICO service shall be required annually to certify to the collector that they continue to qualify for such service. The collector may require any person who applies for HELICO service or renewal thereof to provide appropriate documentation to support the claim that he/she is HELICO eligible.

D. Any residential customer on any of the above types of service may call the collector for a special pickup, and the collector shall respond as soon as possible and, in any event, not to exceed 48 hours from the date the collector receives notice from the customer of the request for special pickup at a fee as listed in the schedule of charges (residential service).

E. In case of any dispute as to where customers on curb service are to place such carts, decision of the city staff after consultation with the collector and customer shall be final. (Ord. M-4264 § 11, 2019; Ord. M-3193 § 13, 1995; Ord. M-2893 § 4, 1990; Ord. M-2665 § 13, 1987)