A. Office Transactions Only. All transactions concerning water service and the business of the department shall be made only through the office of the department and no service shall be commenced other than by and through the procedure herein provided and in conformity with these regulations.

B. Identification. Every employee of the department being authorized to enter upon private property to inspect or have charge of the services, mains, plant or equipment of the department shall be furnished with means of identification and shall carry such identification at all times when engaged upon the duties of their position and produce and exhibit the same upon request.

C. Tips Prohibited. Every employee of the department is strictly prohibited from demanding or accepting if offered any gratuity, tip or compensation in any form whatsoever from any person during or in connection with his performance of their duties and any disrespect or unwarranted act of any employee shall be, upon complaint made to the director, suitably dealt with.

D. Department Employees are Not Permitted to Work on Customer Equipment. No employee of the department shall do any work whatsoever on any customer’s pipe lines, fixtures, or plumbing.

E. Communicating Regulations. It shall be the duty of the director to see that every employee is aware of all regulations governing their conduct. (Ord. M-4359 § 1, 2021; Ord. M-4257 § 4, 2018; Ord. M-4022 § 9, 2012; Ord. M-298, 1956; Ord. M-144 § 14, 1954)